Smolka Kitchen and Bath

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Shipping Policy

We strongly suggest that you inspect and verify all packages and report missing, defective or damaged merchandise upon receipt to the appropriate carrier.

Smolka Kitchen and Bath ships items less than 70 pounds by UPS.
All local deliveries are provided through an outside vendor trucking service and are Curbside only.
ALL other items are shipped by common carrier FOB our warehouse at 450 Timpson Place, Bronx, NY, 10455.

Will Call Item Policy

Items HELD over 10 business days may incur additional charges for storage or we may sell the item to another customer.

Customers may make arrangements to pickup at our warehouse at 450 Timpson Place, Bronx, NY, 10455 during the hours of 8:00 am to 2:30 pm, our normal business days, Monday through Friday.

No Return of Special Order materials.

To return any products you must obtain a Return Goods Authorization (RGA). Products will not be accepted for return after 10 business days of the shipment date. All items must be in “as new” condition, in original packaging, with all warranty cards, manuals and any accessories. We will not accept damaged merchandise that was not inspected by the customer on the original delivery and not claimed at time of receipt and so noted on the delivery receipt. If a customer signs for a delivery clear and does not note any damage, then it is the customer’s responsibility to file a claim with the freight company to recoup the damages. Smolka Kitchen and Bath cannot accept responsibility for any damages that are reported after receipt of material. Defective products can only be exchanged for the same item, if available.

All non-defective items are subject to a 25% restocking charge.

Installed product cannot be returned for credit.

This policy was last updated April 28, 2006.

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